Comments on: Are your employees giving customers heartburn? http://theexperiencefactor.com/are-your-employees-giving-customers-heartburn/492/ Creating extraordinary experiences one person at a time Thu, 02 Sep 2010 09:02:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: uberVU - social comments http://theexperiencefactor.com/are-your-employees-giving-customers-heartburn/492/#comment-197 uberVU - social comments Mon, 01 Mar 2010 21:24:52 +0000 http://theexperiencefactor.com/?p=492#comment-197 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by ftitrailblazer: RT @KetelboeterPR: Are your employees giving your customers heartburn? http://bit.ly/9K2Qwb #customerservice #failure... Social comments and analytics for this post…

This post was mentioned on Twitter by ftitrailblazer: RT @KetelboeterPR: Are your employees giving your customers heartburn? http://bit.ly/9K2Qwb #customerservice #failure…

]]> By: Kelly Ketelboeter http://theexperiencefactor.com/are-your-employees-giving-customers-heartburn/492/#comment-182 Kelly Ketelboeter Wed, 24 Feb 2010 02:37:02 +0000 http://theexperiencefactor.com/?p=492#comment-182 It really is too bad the credit union doesn't learn from their mistakes.  CAFCU really does give credit unions a bad name. They lost their member centric roots a long time ago and they haven't looked back since.  You are so right people talk and people are talking about CAFCU, the question is what are they saying? I know I couldn't wait to share my experience with my clients, friends, colleagues and subscribers.  It doesn't take much to make a difference! Thanks for taking the time to comment! Kelly It really is too bad the credit union doesn’t learn from their mistakes.  CAFCU really does give credit unions a bad name. They lost their member centric roots a long time ago and they haven’t looked back since.  You are so right people talk and people are talking about CAFCU, the question is what are they saying? I know I couldn’t wait to share my experience with my clients, friends, colleagues and subscribers.  It doesn’t take much to make a difference!
Thanks for taking the time to comment!
Kelly

]]> By: jsundwall http://theexperiencefactor.com/are-your-employees-giving-customers-heartburn/492/#comment-176 jsundwall Mon, 22 Feb 2010 19:14:06 +0000 http://theexperiencefactor.com/?p=492#comment-176 I don't know why I pay $6 a month either... I get no value from it at all.  I had a similar experience to you recently which has caused me to take the steps necessary to close all my accounts.  Bad service makes for angry customers - who tell everyone they know about their experience!  Business is rough these days; you'd think they would try to do everything they can to hold on to their members. I don’t know why I pay $6 a month either… I get no value from it at all.  I had a similar experience to you recently which has caused me to take the steps necessary to close all my accounts.  Bad service makes for angry customers – who tell everyone they know about their experience!  Business is rough these days; you’d think they would try to do everything they can to hold on to their members.

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