The Reality Check
Have you ever witnessed an employee interacting with your consumer or a team member where you think to yourself, “Did I really just see that?” In fact, you are shocked, maybe surprised or even frustrated with what you saw and heard. Many of us have found ourselves in this same position and we don’t necessarily know the most effective and productive way to address the employee and express our concern regarding their behavior. In this session, The Experience Factor will give your coaches a proven method for redirecting that behavior while helping to motivate the employee at the same time. It’s called a Reality Check. It gives your coaches a productive way for addressing those little things that do drive us crazy but we tend to avoid dealing with.
Components of this session may include the following based on your needs.
- Discuss on the job behaviors that aren’t meeting expectations
- Discover a straight forward coaching approach to use when employees are not meeting expectations
- Introduce a 2 step process to redirect inappropriate/ineffective on the job behaviors
- Understand the importance of remaining behavior based in our observations
- Practice developing effective questions
- Receive pointed coaching and feedback on how to approach the on the job behaviors that aren’t meeting expectations
- Coaches will walk out with a game plan for addressing inappropriate/ineffective behaviors the next time they see or hear them in the workplace
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