Consulting

The Extreme Experience might be for you if…

• The time has come to get everyone in your business on the same page, working towards the same goals in a positive and extraordinary way.  You want to show your employees and customers that you value them and their relationship with your business.  Relationships are everything in business.  Not only will The Extreme Experience enhance customer relationships but it will also enhance the employee relationship.  We will work with executives and managers to create a positive environment that encourages and empowers employees to deliver extraordinary service.

• Your employees are doing just enough to get by.  Because this can be both an employee and coaching issue, your entire team can benefit from The Extreme Experience.  Your managers will learn more effective coaching behaviors, and your employees will develop a better understanding of what got them hired in the first place…their attitude!  Given the most effective tools and resources, your company will create an environment that exceeds both employee and customer expectations.  It will take effort, and you will see results.

• You are ready to make a change in the level of service your business is providing to your customers.  Realize that price, convenience and your products aren’t enough to keep customers coming back to you.  Customers are looking for extraordinary service and when they receive it on a consistent basis they will come back to you.  The Extreme Experience takes you from step A to step Z in creating a customer focused culture where your employees behave as owners.

• You don’t want to wait for the economy to turn around to do what is right for your managers, employees and customers.  You know you need a change, you want a change and you are ready to make a change in the way your business serves your customers.  The Extreme Experience will help you put all the pieces together to make those changes.

• You are looking to develop consistency in service and coaching behaviors across your operation.  Lack of consistency is a huge deterrent for customers and employees.  The service you deliver to your customers and the coaching you deliver to your employees has got to be consistent everyday, everytime and with everyone.  The Extreme Experience builds on your current skill sets with a comprehensive and all inclusive process that will get you results.

The Extreme Experience Offers the Following*:

Who Are You? A Comprehensive Review of Your Culture, Mission, Values

Where Are You Today?

Where Do You Want To Go?

What Have You Been Up To? Review of Past Training Initiatives and the Current State of Service and Coaching

How Are You Going to Get There? Creating a Customized Plan to Achieve Goals

Getting on the Same Page – Training Initiatives

Ready Set Change

The WOW Factor! Creating Extraordinary Experiences

Don’t Forget About Me! Serving Your Internal Team Members

The Good, The Bad and The Ugly – Dealing with the Irate Consumer

Please Hold, Creating an Extraordinary Experience Over the Phone

Hire Me, Hire Me! Making an Informed Hiring Decision

There is a Difference – Coaching versus Managing  

What Type of Coach are You? Identifying Effective Coaching Behaviors

Are You Leading or Are You Feeding?

The Basics of Coaching

The Power of Praise

The Monday Morning Quarterback – Giving Timely Performance Based Feedback

Knowing Where You Are Going and Having a Plan – Goal Setting

Don’t Write Me Up! It’s Time for An Intervention

The Executive Coaching Experience

* This is a comprehensive approach with each module building on the previous module. A powerful combination of strategy, training and leadership to get the results you want!