Seminars and Training
Our Express Lane Seminars might be for you if…
- Your team may not be ready for action, but you see the opportunity for improvement. The Express Lane is designed to introduce your team to the concepts of exceptional service and challenging the status quo that quickly permeates any company. Our team understands that there may be some internal resistance; change can be intimidating. We are well known for winning over even the most resistant employees.
- You have limited resources, yet know it costs more to ignore the current issues within your company. The Express Lane is an introduction to service issues (both internal and external), that allows your team to begin the dialog about opportunities for growth.
- Your team needs a shot in the arm. You’ve had training before, and a darn good mission statement, but nothing seems to stick. The Express Lane will provide you with a boost of energy and give your team tools to continue the momentum.
- You’re not sure that training will make a difference. The Express Lane is a small commitment with guaranteed results. Most clients find that our courses allow them to uncover areas for future growth opportunities, while still providing information and tactics to employ immediately.
Express Lane Seminar Offerings
The X Factor! Creating Extraordinary Experiences
The Good, The Bad and The Ugly – Dealing with the Irate Consumer
Please Hold, Creating an Extraordinary Experience Over the Phone
The Basics of Coaching
The Reality Check for Employees
Don’t Write Me Up! It’s Time for An Intervention
The Executive Coaching Experience
The Facilitation Experience
Ready Set Change
You Want Me to Make a Decision?
Can’t We All Just Get Along? Conflict Resolution
Team Work is NOT Overrated
Sales, It Doesn’t Have to be a Five Letter Word
Some light reading for you…if you’re interested!
Three Ingredients for Championship Success
The Untapped Market of Customer Service
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