Seminars and Training

Our Express Lane Seminars might be for you if…

• Your team may not be ready for action, but you see the opportunity for improvement.  The Express Lane is designed to introduce your team to the concepts of exceptional service and challenging the status quo that quickly permeates any company.  Our team understands that there may be some internal resistance; change can be intimidating.  We are well known for winning over even the most resistant employees.

• You have limited resources, yet know it costs more to ignore the current issues within your company.  The Express Lane is an introduction to service issues (both internal and external), that allows your team to begin the dialog about opportunities for growth.

• Your team needs a shot in the arm.  You’ve had training before, and a darn good mission statement, but nothing seems to stick.  The Express Lane will provide you with a boost of energy and give your team tools to continue the momentum.

• You’re not sure that training will make a difference.  The Express Lane is a small commitment with guaranteed results.  Most clients find that our courses allow them to uncover areas for future growth opportunities, while still providing information and tactics to employ immediately.

Express Lane Seminar Offerings

The WOW Factor! Creating Extraordinary Experiences

Don’t Forget About Me! Serving Your Internal Team Members

The Good, The Bad and The Ugly – Dealing with the Irate Consumer

Please Hold, Creating an Extraordinary Experience Over the Phone

Hire Me, Hire Me! Making an Informed Hiring Decision

The Basics of Coaching

The Power of Praise

The Monday Morning Quarterback – Giving Timely Performance Based Feedback

Don’t Write Me Up! It’s Time for An Intervention

The Executive Coaching Experience

Add Meat to Your Meetings

Ready Set Change 

You Want Me to Make a Decision?

Can’t We All Just Get Along? Conflict Resolution

Team Work is NOT Overrated

Sales, It Doesn’t Have to be a Five Letter Word

Deepening Relationships with Advanced Sales 

Beyond Fast, Accurate and Friendly – Referral Sales 

Hit The Streets – Business Development

The Secret Skills of An Extraordinary Trainer