Comments on: Tired of Employee Excuses? http://theexperiencefactor.com Creating extraordinary experiences one person at a time Mon, 23 Jan 2012 12:00:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Derrick http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-2772 Derrick Mon, 11 Apr 2011 17:30:29 +0000 http://theexperiencefactor.com/?page_id=300#comment-2772 Kelly, I decided to google employee excuses today.  I am in a non-management position as a trainer in a call center.  I heard this excuse today about why an employee didn't read their weekly update (they have 5 days), "the document takes 15-20 seconds to load so I didn't have time". Do you think there are times where the excuse given after you have listened, asked questions, empathized, tried to sell the employees where other actions need to implemented? (written warning etc) Due to time and other factors I think managers can't always play this "game" of addressing every excuse.  If the excuse has merit (is probably most but the one above I don't think does) it should be addressed. I've never liked weak excuses like the one above.  It is almost disrepectful to their manager. Kelly,

I decided to google employee excuses today.  I am in a non-management position as a trainer in a call center.  I heard this excuse today about why an employee didn’t read their weekly update (they have 5 days), “the document takes 15-20 seconds to load so I didn’t have time”.

Do you think there are times where the excuse given after you have listened, asked questions, empathized, tried to sell the employees where other actions need to implemented? (written warning etc)

Due to time and other factors I think managers can’t always play this “game” of addressing every excuse.  If the excuse has merit (is probably most but the one above I don’t think does) it should be addressed.

I’ve never liked weak excuses like the one above.  It is almost disrepectful to their manager.

]]> By: Kelly Ketelboeter http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-1021 Kelly Ketelboeter Sun, 19 Sep 2010 18:32:43 +0000 http://theexperiencefactor.com/?page_id=300#comment-1021 <p>Hi Gina, Thanks so much for stopping by and for sharing!  Giving the employees a voice is a critical factor in engagement.  The more control the employee feels they have the more creative and productive they will be.  It also helps to minimize as well as eliminate excuses. Best to you, Kelly</p> Hi Gina,

Thanks so much for stopping by and for sharing!  Giving the employees a voice is a critical factor in engagement.  The more control the employee feels they have the more creative and productive they will be.  It also helps to minimize as well as eliminate excuses.

Best to you,
Kelly

]]> By: Tweets that mention Tired of Employee Excuses? -- Topsy.com http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-1016 Tweets that mention Tired of Employee Excuses? -- Topsy.com Sat, 18 Sep 2010 01:15:36 +0000 http://theexperiencefactor.com/?page_id=300#comment-1016 [...] This post was mentioned on Twitter by Kate Nasser and HireBetter™, Sveta Kai. Sveta Kai said: Great Tips Here for Handling Employee Excuses? http://h-b.me/pjjm by @KetelboeterPR #LeadChange #Leadership #HR http://goo.gl/fb/IzwQI [...] [...] This post was mentioned on Twitter by Kate Nasser and HireBetter™, Sveta Kai. Sveta Kai said: Great Tips Here for Handling Employee Excuses? http://h-b.me/pjjm by @KetelboeterPR #LeadChange #Leadership #HR http://goo.gl/fb/IzwQI [...]

]]> By: Gina http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-1013 Gina Fri, 17 Sep 2010 14:23:54 +0000 http://theexperiencefactor.com/?page_id=300#comment-1013 Great article- We have found that implementing employee suggestions and also giving some sort of reward/ bonus for the idea works well within our team.  Everyone is always trying ways to improve our systems.  The reward for bringing new ideas is a great motivator.  Giving each team member a chance to shape the way we do things gives us all the feeling that we all have a stake in how successful the company becomes. Great article- We have found that implementing employee suggestions and also giving some sort of reward/ bonus for the idea works well within our team.  Everyone is always trying ways to improve our systems.  The reward for bringing new ideas is a great motivator.  Giving each team member a chance to shape the way we do things gives us all the feeling that we all have a stake in how successful the company becomes.

]]> By: Ryan Hill http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-179 Ryan Hill Mon, 22 Feb 2010 21:20:06 +0000 http://theexperiencefactor.com/?page_id=300#comment-179 Hi there kelly and other coaches.  My name is Ryan and I am a casting associate for a reputable television production company looking for leadership coaches.  and I would love to talk with any and all of you about the project I am doing.  please email me at <a href="mailto:Rhill@highnoontv.com" rel="nofollow">Rhill@highnoontv.com</a> for more information. and make sure to leave a contact number in your email.  Thank you Ryan Hill Casting Associate Highnoon Entertainment (310) 943-5010 Hi there kelly and other coaches.  My name is Ryan and I am a casting associate for a reputable television production company looking for leadership coaches.  and I would love to talk with any and all of you about the project I am doing.  please email me at Rhill@highnoontv.com for more information. and make sure to leave a contact number in your email.  Thank you

Ryan Hill
Casting Associate
Highnoon Entertainment
(310) 943-5010

]]> By: Kelly Ketelboeter http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-138 Kelly Ketelboeter Mon, 08 Feb 2010 20:22:05 +0000 http://theexperiencefactor.com/?page_id=300#comment-138 <p>Thank you so much for your comment Jack and for the website address.   I have found when presented with excuses most managers will either try and defend them or ignore them.  Like you indicated it is critical to explore the excuse and get to the root of the problem so we can have a positive impact in our employees lives and our bottom line!</p> <p> Cheers, Kelly</p> Thank you so much for your comment Jack and for the website address.   I have found when presented with excuses most managers will either try and defend them or ignore them.  Like you indicated it is critical to explore the excuse and get to the root of the problem so we can have a positive impact in our employees lives and our bottom line!

Cheers,
Kelly

]]> By: Jack Collins http://theexperiencefactor.com/examinations-case-studies/articles/tired-of-employee-excuses/#comment-129 Jack Collins Sun, 07 Feb 2010 04:56:26 +0000 http://theexperiencefactor.com/?page_id=300#comment-129 Good insights, Kelly.  I just came from another site devoted to the subject, appropriately titled "excusesdontchangeresults.com".  As coaches and leaders, we need to explore the excuses in order to overcome them, and thus impact future results to our liking. -Jack Good insights, Kelly.  I just came from another site devoted to the subject, appropriately titled “excusesdontchangeresults.com”.  As coaches and leaders, we need to explore the excuses in order to overcome them, and thus impact future results to our liking.

-Jack

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