What You Can Expect

There are No Short Cuts

There are many consulting companies offering quick and easy solutions to employee problems and customer loyalty.  There are also many diets that offer overnight success.  There is a reason these don’t work: there are no short cuts to making positive changes that last.  The Experience Factor is not a “quick fix, one size fits all” kind of company.  We will:

• Customize an approach that addresses your needs.
• Challenge status quo.
• Provide upfront feedback…we value honesty over comfort.
• Never offer a solution that you don’t need.
• Give you the tools you need to become a front runner in your industry.
• And we will always let you know that it’s your responsibility to use the tools…holding you accountable is part of our obligation to you.

We work best with people who truly want to enhance their culture and take their business to the next level; people who understand that improvement takes effort, not talk; people who are looking for more than just “feel good slogans” and want to implement behaviors that take practice, skill and effort to produce results.  If you’re looking for more than a short term, short cut, you’ve come to the right place.  The Experience Factor is for people like you…people who understand that raising the bar will be more than an idea, it will be your reality.

Word on the street…

“This is the first training session that I didn’t want to fall asleep in!” – Matt – Marketing Rep – CA

“These ladies know how to make training fun and I actually learned something.” – Kim – Customer Service Rep – MI

“We had the BEST all employee training day in the history of our company. People were still talking about it for months after. Thanks Jen and Kelly!” – Susan – VP of HR – MD

“Service is our critical focus. The employees attended 3 customized service sessions with The Experience Factor and we ended our year with a 30% increase in our Net Promoter Score and achieved our service survey goal for the year. The quarterly staff training kept my team focused, energized and delivering on the ideas and concepts discussed in training. We couldn’t be happier!!” -  Annette - VP Customer Care – CA

“Jen and Kelly keep it real in training. It’s the most interactive training I’ve been to. They gave me the tools I needed to take my performance to the next level!” – Wendy – Sales Rep – WI

“If you don’t hire these ladies, your organization will be missing out!  Our employees raved about their training and for once we are actually seeing results from a training session.” – Ken – VP of Operations – FL

“I have never laughed or learned as much in a training session especially on the topic of Customer Service.” – Dale – VP of IT – GA

“I have to say I am now a critical consumer, thanks to The Experience Factor! Good service is much more than common courtesies, a smile and doing what your customer asks. Everyday I am finding ways to take my service to the next level and my clients are thrilled.” – Joan – Customer Service Rep – MI

“We hear from our customers more today than ever before. The exciting thing is that 99% of the feedback is positive! A year ago we had way more complaints than compliments. I love it when customers brag on the service our employees deliver. Our customized coaching and training approach with The Experience Factor has paid off!” – Margo – CEO – MI

 

 

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